Effective Date: June 08, 2018
We retain (keep) your personal information throughout your relationship with us. We will keep your information as long as you maintain an active subscription (Services) with us. For your end-clients, we process your information solely as a data processor on behalf of you and it is up to you to determine how long you will store the information in our system(s).
Once you terminate your relationship with us, we may continue to store archived copies of your personal information for legitimate business purpose and to comply with the law, except when we receive a valid erasure request.
We may continue to store anonymous or anonymized information, such as website visits, with out identifiers, in order to improve the Services.
We do not and will never share, disclose, sell, rent, or otherwise provide personal information to other companies (other than to third parties service providers being used by the Services).
We do not collect your end-clients personal information to independently contact or to market to them. However, we may contact or market to your end-client if we obtain their information from other sources.
As part of the Services, we may transfer your personal information to other regions, including Canada and the United States. If you are located in the EEA, you have certain rights under European law with respect to your personal data, including the right to request access to, correct, amend, delete, port to another service provider, or object to certain uses of your personal information. If you would like to exercise these rights, please reach out to us using the contact information below. If your end-client would like to exercise these rights, note that we only serve as a data processor on your behalf and have provided you all the requisite tools (within the Services) to assist your end-client with their requests. Please reach out to us using the contact information below, should you require assistance additional to the provided tools. In the event we are contacted directly by your end-client exercising their rights, we can only forward the request to you, allowing you to respond to them directly.
Kloudville is a Canadian company, however, we provide Services and our technology processes data and information from users around the world. Accordingly, we may transmit your personal information outside the country, state, or province where you reside.
We use Amazon Web Services to store and process your information, and as such it is covered and certified under the EU-US Privacy Shield. Their certification can be viewed here.
We acknowledge and understand that you have rights over your personal information, and we take reasonable steps to ensure you have the proper tools (within the Services) to access, correct, amend, delete, port, or limit the use of your personal information. You can update your data within your account settings. If you are unable to change or do not have access to your personal information, please contact us to make the required changes. If your end-client contacts us directly to exercise their rights, we will forward the request to you, allowing you to respond to them directly. Please note we serve as a data processor on your behalf and have provided you all the requisite tools (within the Services) to assist you. Please reach out to us using the contact information below, should you require assistance additional to the provided tools.
IF YOU DELETE OR LIMIT THE USE OF YOUR PERSONAL INFORMATION, THE SERVICES MAY NOT FUNCTION PROPERLY.
If you have queries about your personal information or this policy, or if you would like to make a complaint about how we process your personal information, please contact us at firstname.lastname@example.org, or by using the contact details below:
Attn: Business Management (Privacy)
5945 Airport Road, Suite 266
Mississauga, ON L4V 1R9
A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website. The purpose of a cookie is to identify you electronically, store your preferences for viewing our webpages. Cookies are stored on your device to assist us in providing and improving our Services. Through first-party and third-party cookies, third parties may collect information about you while you are visiting the Website and other websites. They may use this data to show you advertisements on Kloudville-hosted webpages and across the Internet based on your prior visits to these sites. We do not collect this information or control the content of the advertisements that you will see.