Is managing your business’s orders causing you stress? Order management can quickly become frustrating as businesses grow. When your business was very small, you could easily keep track of your new orders. Shipping products to customers and receiving payment wasn’t overwhelming. Now that your business has grown, and you have a lot of orders, your old system just doesn’t work anymore. Orders are slipping through the cracks, customers are getting upset, and you’re ready to pull your hair out.
If you’re in this situation, you may be looking for tips for growing your small business. To reduce your stress and continue growing your business, streamline your order management process. Here are some tips for streamlining your processes and boosting your revenue.
Track Your Orders in One Place
Organization skills are important for business success. When you have many customer orders, it’s easy to become disorganized. Some orders may be in your email inbox, while others may be scribbled on your notepad. If your employees are also involved with taking orders, they could have their own disorganized systems. This makes finding an order after it was placed very difficult. You need to go searching throughout your entire company to find the orders you need to fill.
When orders aren’t tracked centrally, there can be confusion about cancelled orders. A customer may tell one of your employees to cancel the order. If your employee doesn’t know where the original order was recorded, it could be accidentally filled. This can be confusing for customers, and a waste of time for your business.
Tracking your orders in one place can solve a lot of your problems. With a cloud-based ERP system, you and your employees can input new orders in a central location. When you need to find customers’ orders in the system, it’s as easy as searching their names in the system. Any of your employees can update or cancel an order, so cancelled orders won’t be accidentally filled anymore.
Let Customers Help Themselves
If customers need to call you to get more information about products, the ordering process can be slow. They need to get a hold of you or one of your employees, and you need to stop what you’re doing to answer their questions. This can slow your order management process down.
Customers don’t always want to have to call to get information. Many would rather find the information on their own. If your company doesn’t make that possible, they have no choice but to call.
To solve this problem, offer an online catalog for your customers. Customers can browse this catalog and get information about your products on their own. You can continue working without being interrupted, and they only have to call you if they want to.
Carefully Manage Inventory
Have you ever gone to fulfill a customer’s order, only to discover that you were out of stock? That’s frustrating for both you and your customer. You need to order more of the product, and wait for it to arrive. In the meantime, the customer may get frustrated and cancel their order. This costs your company money, and it could even cost you the customer.
To avoid this problem, businesses need to carefully manage their inventory. For growing businesses with a lot of products, tracking inventory on paper isn’t very efficient. Counting and re-counting products takes time. As soon as you make a sale, your paper-based inventory counts will be out of date.
Growing businesses need access to real-time inventory data. This can be achieved with ERP system. With the help of inventory management software, you’ll always know how much product you have on hand. When you make a sale, the system will automatically adjust the inventory counts. Your data will always be up to date. This helps you determine when you need to order more product.