Process full or partial refunds for any completed orders. Specify how to refund shipping charges. Apply any applicable restocking fee. Specify whether to allow store credit only or cashable refunds. Product warranty and policy information are applied automatically during RMA processing.
The RMA app extracts and processes warranty and return policies for included products/services. It indicates out of warranty products/services; refund/exchange conflicts; refundability of shipping charges; and restocking fee amounts. CSR has the authority to override any of the suggested charges and refunds.
Quickly process and track returned products with the Receive feature under the RMA app. Identify return condition, update and adjust inventory, while easily maintaining stock records.
Automatically send emails to customers and internal users, updating them on RMA progress. Notifications can be manually resent as needed. Easily customize notification templates to suit your company’s needs.
Effortlessly export RMA information including RMA ID, order number; RMA action; created and processed dates. Save as a zip folder on any device and extract files as needed.