Customers can manage company locations (branches, warehouses, head office, etc.). They can store location-specific contact persons with their roles and contact information. They can specify location time zones; working hours; and calendars.
Customers can view current and past orders and track progress of current orders.
Customers can browse available product/service catalogs; add products/services to their carts; and checkout their orders. Customers can only see products/services and prices that are configured for their profile.
Customers can create and keep track of all current and past RMA requests. RMAs can only be submitted for completed orders.
Customers can create and keep track of all current and past issues. Customers can update current issues and respond to CSR inquiries. They can also close or cancel open issues.
Customers with portal access can receive payment notifications and access their portal account directly from sent email. Notifications will allow quick access to related order details.
Customers can quickly search and find required invoices; orders; issues; and RMAs. They can use powerful filtering to quickly narrow down required information and easily sort the listed information by the options provided.
Customers can easily export their orders; invoices; and issues. The export function is available on all search screens.